Luxury Attitude

A course in mastering the art of luxury service and client engagement

How can one embody the essence of luxury to create unforgettable client experiences?

Luxury transcends products and services; it embodies a mindset, an experience, and a promise of excellence. Clients seeking luxury expect impeccable quality and deeply personal, refined interactions that resonate emotionally. Meeting these expectations demands more than standard professionalism – it requires mastery of nuance, culture, and the development of genuine connections with clients.

At the heart of luxury lies the art of subtlety: every gesture, word, and detail must reflect elegance and intentionality. Even minor missteps can shatter the illusion, undermining trust and tarnishing the client experience. Achieving excellence in this realm necessitates a sophisticated understanding of international customs, psychological insight, and an unwavering commitment to refinement.

“ Luxury is in each detail ” – Hubert de Givenchy

“ Luxury is in the details, and perfection is in the experience ” – Ken Edelman

This seminar combines time-honored principles of etiquette with modern strategies for emotional connection and client engagement. Participants will explore contemporary techniques such as personalized communication, cultural intelligence, and proactive anticipation of client needs. Through real-world scenarios, the training cultivates the poise, precision, and mindset essential for success.

From mastering the fundamentals of etiquette to building enduring emotional bonds, this training empowers participants to not only meet but exceed luxury clients’ expectations, delivering unforgettable experiences consistently.

Delivery modes
Face to Face
or blended learning

Duration
7 hours per day

Start Date
Anytime throughout the year

Prerequisites
Intermediate English

Price
1-day course: €525 per participant
2-day course: €1,050 per participant

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Seminar Objectives

This seminar is meticulously designed to elevate participants’ proficiency in delivering exceptional client experiences within the luxury sector. Through a blend of interactive exercises, collaborative discussions, and insightful presentations, this program aims to:

Deepen understanding of luxury service dynamics: explore the intricate nuances that define luxury service, emphasizing personalization and emotional engagement to exceed client expectations

Enhance communication and interpersonal skills: refine sophisticated communication techniques, mastering both verbal and non-verbal cues to foster meaningful connections with discerning clientele

Cultivate cultural sensitivity and awareness: develop a keen understanding of international customs and cultural subtleties, enabling seamless interactions with a diverse global customer base

Master the principles of refinement and etiquette: embrace the core tenets of luxury etiquette, ensuring every gesture and interaction reflects the highest standards of elegance and professionalism

Foster emotional intelligence in client relations: build the capacity to understand and respond to clients’ emotional needs, creating lasting impressions and fostering loyalty

Implement luxury-centric service strategies: apply proven techniques and strategies tailored to the luxury market, enhancing service delivery and client satisfaction

By immersing participants in real-world scenarios and providing insightful guidance, the Luxury Attitude seminar empowers professionals to embody the essence of luxury, transforming every client interaction into an extraordinary experience.

Target Audience

The Luxury Attitude seminar is tailored for:

Hospitality professionals aiming to deliver world-class guest experiences and distinguish their establishments through personalized service
Retail and sales experts in the luxury sector striving to cultivate enduring emotional connections with clients and boost customer loyalty
Customer relationship managers and client advisors dedicated to building trust and ensuring satisfaction among high-net-worth clients
Corporate executives and brand ambassadors representing premium brands, responsible for upholding luxury values and committed to excellence in every interaction
Entrepreneurs and business owners entering or operating within the luxury market, seeking to refine their client engagement strategies and service excellence
Butlers and personal assistants committed to delivering personalized luxury experiences and upholding exceptional service standards

This seminar is ideal for professionals ready to refine their expertise, embrace the nuances of luxury, and transform every client interaction into an unforgettable moment of excellence.